Bureaucracy seems to be hard to deal with. Forty percent of the staff indicated in the Medewerkersmonitor (a staff satisfaction survey) that they were hindered in their work by Wageningen UR forms and procedures.
More and more rules are being made, Zwietering thinks, but he doesn’t want to just moan about the pressure they create. ‘I want people to think twice before they burden others with a rule or a form: is it really necessary, does it serve the purpose I have in mind?’
This really is not just about managers – other staff could make life easier for each other too. For example through some kind of email etiquette. ‘I think people too often press reply to all, even though the mail is to one person. The rule should be: reply to sender, and only in exceptional cases to all. Also, people too often forget to attach the promised attachment. That is really annoying if you send the email to sixty people. My point is: be aware of what you are doing.’ The last commandment is about this too. Tip 9: ‘If by spending one hour more of our time we can save twenty other people quarter of an hour, we spend that hour.’