Photo: Irais Esparza
Some students experienced problems with the transfer right from the start. Their first step was to register with Ziggo, and that failed. Others say that since the transfer to Ziggo the internet connection fails regularly and is considerably slower than the WUR network. Their experience of the Ziggo helpdesk varies. For every student who is satisfied with the service because problems are solved almost immediately, there is another who is highly dissatisfied.
‘I got in touch with Ziggo because the internet connection is forever failing and is slow,’ says Marijkeweg resident Charlot, who relies heavily on the internet at the moment to do her academic work. ‘I was advised to be patient and register again.’
Ziggo has engaged the company ITTdesk, which is based in Hoevelaken, to inventorize the problems and solve them. Bernard Edelenbos of ITTdesk foresees no major difficulties. ‘Everything is going normally, within the parameters of the current standards.’ Student accommodation provider Idealis is keeping a close eye on developments. ‘We find it very annoying that students are experiencing problems with the transition,’ says spokesperson Corina van Dijk. ‘Unfortunately, it is inevitable that people will experience temporary disruptions to their internet service.’
In view of both the self-study week and exam week, no other Idealis complexes will transfer to Ziggo this week and next. All complexes must be connected by 13 January.